Quality

At R&M, quality is reflected in everything we do. We live by the mantra that quality drives credibility and neither should ever be sacrificed.  Our entire team understands that our success is driven by our customer’s success so we continuously strive to implement improvements to our strict quality control process.

Our quality control process includes having a full time inspector, performing and documenting inspections in between each process all parts goes through, continuously investing in new state of the art equipment, having a temperature controlled inspection office, and making investments in our workforce to make sure they are properly trained and continuously learning how to better themselves and R&M.  Our production and inspection departments are a cohesive team that work hand-in-hand to assure top quality, which is why we are proud of our 99% acceptance rate and our industry leading on-time deliveries.

R&M is ISO 9001:2008 registered which is a representation of our commitment to adhering to and meeting strict industry standards for quality controls and documentation standards.   Other standard process controls include performance and reliability testing, SPC, CMM, and FMEA.  Testing and inspection also includes customer controlled AQLs and 100% inspection testing upon request.  Our processes adhere to formal project planning which includes contract reviews, feasibility analysis, strategic business planning, document control, preventative and corrective actions, communication systems, training and education, customer satisfaction surveys and other initiatives.

We are proud of our team, our facility and the controls and processes that we follow on a daily basis and we welcome all of our current and prospective customers to visit us and witness our commitment to quality.

Quality Statement

At R&M Machine Tool, we want to grow our business through our commitment of meeting high quality requirements and by striving to be on time in our product delivery. The quality is in our employees. Customer satisfaction through continual improvement is our goal.